Terms & Conditions
Welcome to CrowCrew and Virrie Kraaie. By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. Made-to-Order Products
All products sold by CrowCrew and Virrie Kraaie are custom manufactured on an order basis. We do not keep ready-made stock on hand. Each garment is individually produced once an order has been confirmed and payment has been received.
2. Production Lead Time
As all items are custom manufactured, production takes approximately 10–12 business days from the date of payment confirmation.
Please note:
- Business days exclude weekends and public holidays.
- Production times may vary slightly during peak periods, promotional sales, or holiday seasons.
- Delivery timeframes are separate from manufacturing lead times.
Customers will be notified once orders are completed and ready for shipment or collection.
3. Order Confirmation & Payment
Orders will only enter production once full payment has been received and cleared. By confirming your order, you acknowledge that all sizing, colour selections, and product choices are correct.
4. Sizing & Product Information
Customers are responsible for selecting the correct size when placing an order. We strongly recommend reviewing the sizing guide before purchasing.
Due to the custom nature of our products:
- Slight colour variations may occur between digital images and final printed garments.
- Placement and scale of prints may vary slightly between sizes and garment styles.
5. Returns & Exchanges
As all garments are custom manufactured, we do not offer refunds or exchanges for:
- Incorrect sizing selected by the customer
- Change of mind
- Preference changes after production has started
We encourage customers to carefully review all order details before completing a purchase.
6. Factory Faults & Defective Items
We take pride in the quality of our products and workmanship. In the unlikely event of a factory fault or manufacturing defect, the item will be replaced at no additional cost.
Factory faults include:
- Manufacturing defects
- Faulty stitching
- Fabric defects
- Incorrect item supplied
Claims must be submitted within 7 days of receiving the order and must include clear photographs of the defect.
Items damaged through normal wear and tear, misuse, incorrect washing, or accidental damage will not qualify for replacement.
7. Care Instructions
To maintain the quality and longevity of your apparel, customers should follow all garment care instructions provided. We are not responsible for damage caused by improper washing or handling.
8. Shipping & Delivery
While we aim to dispatch all orders promptly after production, CrowCrew and Virrie Kraaie are not responsible for courier delays once parcels have been handed over for delivery.
Customers are responsible for ensuring that all shipping information provided is accurate and complete.
9. Privacy
All customer information provided during the ordering process will remain confidential and will only be used for order processing and communication purposes.
10. Amendments
CrowCrew and Virrie Kraaie reserve the right to update or amend these Terms & Conditions at any time without prior notice.
By purchasing from CrowCrew or Virrie Kraaie, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.